Returns Policy

If there is an issue with items in your order

Examples:

• Damaged items, incorrect items, items missing, expired (or less than 6 months) items, defective items.
• Such goods, or goods not otherwise in accordance with your order, may be returned to SSS Australia with written approval, for resupply or refund.
• SSS Australia will facilitate and fund the return of incorrectly supplied or damaged items (where necessary).
• Evidence may be required (e.g., images of damaged stock) for review and to help prevent future occurrences.
• We cannot accept claims for loss or damaged goods where orders are requested to be delivered to and left at unattended sites.

If you made a mistake or changed your mind

Examples:

• Ordered 50 boxes of 50 instead of 50 eaches, wrong size sutures, duplicate orders resulting in excess stock.
• We will consider the return of items. In these circumstances, goods shall be returned to SSS Australia at your expense, including any freight and applicable restocking fees.
• The return can be facilitated by SSS Australia, or you may arrange the return yourself.
• Not returnable: Goods specially procured on your behalf (non-stock or buy-in items) or products specifically tailored to your requirements. These are marked as such on your invoice and on our website.

Return request process

1. Contact SSS Australia Customer Support on 1800 777 518 or via the Return Request form within 10 days of receipt of goods. No credit will be issued without prior approval and an RMA.
2. Once the RMA is raised and the return is approved, pack goods securely in box(es) for safe transport to SSS Australia. Please do not tape or write directly on the product or its packaging.
3. Sign the RMA form and place it with the goods inside the box.
4. Label the address clearly on box(es):
   
   SSS Australia (Returns) 340 Queensport Road North Murarrie QLD 4172
5. Leave box(es) at reception for easy collection by the courier.

Return request form

Submit a Return Request