Your independent, local healthcare industry supplier, for more than 45 years

  • FAQs


Find Your Answers Here

How do i become a customer?

If you are a Healthcare Professional and would like to open an account with SSS Australia, simply contact us to discuss your account options and have an application form sent to you.

How can i return a product?

Need to return something? No problem - please see our Returns Policy for more details and instructions.

Can I change my password?

You can Reset your password any time from your Account Dashboard. 
Please note for security purposes, SSS Australia does not record online passwords. If you have forgotten your password you will need to reset it.

How do i order online?

You don't need to log in to search for product and information, but you will need to be a customer of SSS Australia to order online.
To register for online ordering simply contact our Customer Support Team, with your account number and email address handy. Alternatively, you can click here to apply for online ordering. 

Can i Pick up my order?

No, unfortunately, our distribution centre is not set up for order collection.
If you need something urgently, please let us know - our courier partners can accommodate most delivery requests.

Can I purchase Restricted Items?

Under the Qld Health (Drugs and Poisons) Regulation, a purchase order must be provided by authorised persons to obtain restricted drugs from a Queensland-based wholesaler.
If you have added Restricted Drug items to your shopping cart, you will be asked for a purchase order number, the name of the person authorised to place the order and an electronic signature at the order checkout.
If this information is not provided, your order can not be processed and you will be contacted by our Customer Support Team.
For further details regarding the Regulation or requirements go to:

Do we sell to the public?

SSS Australia specialises in wholesale distribution and currently sells only to Healthcare Professionals who hold an account with us.

For public sales of Heine products, please see

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